Returns and Refunds Policy
Effective Date: 08-11-2026 Last Updated: 08-10-2026
This Returns & Refund Policy explains how cancellations, refunds, returns, and replacements work for products you buy from Streetleaf, as herein defined, online. It is part of, and should be read together with, our Terms of Use & Terms of Sale and our Privacy Policy.
- What this Policy covers
This Policy applies to purchases of the Streetleaf PATH solar bollard made through streetleaf.com, which are sold by Streetleaf Distribution, LLC (“Streetleaf,” “we,” “us,” or “our”). Community, association, municipal, multi-unit, and other project purchases made under a separately signed Sale of Goods Agreement are governed by that agreement, not this Policy. In this Policy, “Streetleaf,” “we,” “us,” and “our” mean Streetleaf Distribution, LLC, the selling entity. Where our Website Terms of Use & Terms of Sale use “Streetleaf” to refer to the Streetleaf group of companies, that broader usage does not expand the obligations undertaken in this Policy.
- Deposits and cancellations before shipment
Online orders are placed as a two-stage payment: a per-unit reservation deposit at checkout, with the remaining balance invoiced after your units are delivered. You may cancel your order and receive a full refund of your deposit at any time before your units ship. Refunds of card and digital-wallet payments are issued to your original payment method within seven (7) business days of your cancellation.
- If we cannot ship on time
If we are unable to ship your order within the time stated at checkout (or, if no time is stated, within 30 days), we will notify you and give you the choice to agree to the delay or to cancel your order for a full refund of the amounts you have paid, consistent with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule. Our notice will give you a revised shipping date or, if we cannot reasonably estimate one, will tell you that we cannot. If the revised date is 30 days or less after the original date, you will be treated as consenting to the delay unless you tell us, after the date of notice and before shipment, that you are cancelling. If the revised date is more than 30 days later, or if we cannot give you a revised date, your order is automatically cancelled and refunded unless you expressly tell us within 30 days that you consent to the delay; if you consent to an indefinite delay, you may still cancel at any time before shipment. If we later cannot meet a revised date, we will offer you the same choice again.
- Inspecting your delivery
Please inspect your order promptly upon receipt. You will be deemed to have accepted the goods unless, within five (5) business days after delivery (the “Inspection Period”), you notify us in writing of any Nonconforming Goods, as defined below, or of transit damage, and provide the documentation we request (for example, photographs and your order or reservation number).
“Nonconforming Goods” means: (i) a product that is different from the one you ordered; or (ii) a product whose label or packaging incorrectly identifies its contents. For consumers, Nonconforming Goods also means a product that fails to conform to its published specifications or does not operate on arrival. Goods that arrive damaged in transit should be reported to us the same way and within the same Inspection Period. If you are a consumer, nothing in this Section shortens any period that applicable law gives you to reject goods or to revoke your acceptance of goods.
- Remedies for Nonconforming or transit-damaged goods
If you notify us during the Inspection Period, we will, at our option, either (i) replace the affected goods with conforming goods, or (ii) issue a credit or refund for the affected goods at the pro-rata contract price. Before returning anything, you must contact us to obtain a return authorization; please do not ship anything back without one.
Approved returns must be sent to: Streetleaf, 4826 Airport Rd., Zephyrhills, FL 33542. For Nonconforming Goods, you are responsible for return shipping and risk of loss until the goods reach our facility, and, if we choose to replace them, the replacement is delivered to your delivery point at your expense and risk of loss. For goods that arrive damaged in transit, we will arrange and pay for both the return and the replacement shipping, because risk of loss remains with us until delivery.
The remedies in this Section are your exclusive remedies for Nonconforming or transit-damaged goods.
- All other sales are final
Except as described in this Policy or as required by law, all sales are final, and goods may not be returned once they have shipped. Reservation deposits are refundable only before shipment, as described in Section 2.
- Limited warranty
The Streetleaf PATH is covered by a five (5) year limited parts warranty. The warranty period begins on the date you receive the unit or, if Streetleaf or a Streetleaf-approved installer performs the installation, on the date of installation.
The limited warranty covers the solar panel, battery, LED light module, and control system against defects in materials or workmanship under normal operating conditions. If a covered component fails during the warranty period, we will provide a replacement unit at no charge for the unit itself. Our systems are designed to be replaced rather than repaired in the field, so that you receive a fully tested, factory-ready unit. Installation and removal costs are your responsibility in all cases, whether or not the claim is covered.
This limited warranty is extended to the original purchaser only and is not transferable.
The limited warranty does not cover physical impact, vandalism, or accidental damage; damage caused by lightning, flood, windstorm, or other acts of God; damage caused by improper installation, modification, or repair; or misuse or operation outside the product’s published specifications. Using a replacement part that we did not supply, or having service performed by someone who is not a Streetleaf-approved installer, does not by itself void this warranty. Coverage is excluded only for damage actually caused by that part or that service.
Defects discovered after you accept delivery are handled under the limited warranty rather than as returns under this Policy, and are subject to the warranty’s notice and claim procedures. Nothing in this Policy limits any rights you may have under the limited warranty or under applicable law. To make a warranty claim, email support@streetleaf.com or call 813-800-5323 with your order or reservation number, the pole prefix and pole number if the unit is installed, a description of the failure, and photographs if we request them. We will confirm coverage and, for a covered claim, ship a replacement unit at no charge for the unit itself. We have not established an informal dispute settlement mechanism under 16 C.F.R. Part 703, so you are not required to use one before pursuing your other remedies.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
How to get a copy. The full text of the limited warranty is available free of charge upon request. Email support@streetleaf.com or call 813-800-5323 and we will send you a copy promptly.
- How to request a cancellation, refund, or return
Contact us at support@streetleaf.com or 813-800-5323 with your name and your order or reservation number. For any return, we will provide a return authorization and instructions before you send anything back.
- How refunds are issued
Approved refunds and credits are issued to your original payment method. Refunds of card and digital-wallet payments are processed within seven (7) business days of approval or, for a cancellation before shipment under Section 2, within seven (7) business days of your cancellation; any other refunds are issued within a reasonable time. If a refund is due on an amount that was invoiced rather than paid by card, we will issue it by the same method used for that payment. If we cannot refund you by the method you used to pay, we will send you a check within seven (7) business days after we determine that.
- Your consumer rights
Nothing in this Policy limits or waives any right or remedy you have that cannot be limited or waived under the law of your state of residence.
- Contact us
Streetleaf — 2502 N. Rocky Point Dr., Suite 1070, Tampa, FL 33607
support@streetleaf.com | 813-800-5323
Returns facility: 4826 Airport Rd., Zephyrhills, FL 33542